- Q: What do you charge to come out?
A: We charge a service fee to send out our expert plumber and our "Warehouse on Wheels™". We would be delighted to supply you with all the information you will need at this time with a home inspection. We are UPFRONT about our service fee because we feel it is a small amount to ensure you are getting a qualified plumber in your home. In addition, we accept all major forms of payment.
- Q: I know what the problem is, but how much will it cost me?
A: We can send a highly trained plumber to your home in our "Warehouse on Wheels™" which means that most repairs can be done right then and there while we are at your home. The plumber will do a thorough evaluation and give you options and StraightForward Pricing™ for each option. How much your investment will be depends on what is wrong and what option you choose.
- Q: I don't need a plumber to come out and see the situation, I just need to know how much it will cost to install a new 40 gallon water heater.
A: Many things go into determining the cost of installing a water heater, such as: How many gallons is your existing water heater? What is the current rating of your water heater? What is the flue pipe size? What is the water inlet & outlet size? Where does the T&P valve drain? Where is it located? Is it in the garage? If so, is it raised up 18" off the floor and has it been seismically balanced by code? This is why a service technician must make a visual inspection before he can give you a price based on our StraightForward Pricing™ guide.
- Q: Can you give me a price over the phone?
A: We have found that the only way to properly diagnose a problem is to actually see it. The plumber needs to come out and evaluate your problem, do a thorough diagnosis, and give you options for solving your problem and exact prices based on our StraightForward Pricing™ guide. Many times our plumber can give you other options to solve your plumbing problems that will save you time and money.
- Q: If you don't have an hourly rate or a price to give me how can I compare your rates to other companies?
A: But you can. You can compare our total price with their total price, if they will give you one. Many times a company will give you a low price over the phone only to raise it when they actually see what the job will be.
- Q: Can you give me a ballpark price?
A: We have found that ballpark prices over the phone are rarely in the consumer's favor. We prefer to be reputable and arrive at your home and evaluate the situation and give you a STRAIGHT FORWARD PRICE™. We prefer to be a cut above the rest and not give you a price to get in your home and then up the price based on an onsite inspection of the problem, as some other companies might do. We offer 100% customer satisfaction. If you don't feel our plumber delivered outstanding service and is properly trained and qualified, and if you are unhappy with them, then don't pay us. You can contact our management department immediately or you can depend on UWin! Call UWin at 1-877-655-UWIN for a resolution if you are not 100% satisfied with our work. If a resolution cannot be met within 48 hours, UWin will pay you back 100%!
- Q: Do you have a senior discount?
A: Yes, we do.
- Q: Do you give free estimates?
A: We charge a service fee to send out our expert plumber and our "Warehouse on Wheels™".
At this time, an inspection is done to determine what your plumbing needs may be. We are UPFRONT about our service fee because we feel it is a small amount to ensure you are getting a qualified plumber in your home. In addition, our customers receive $5 for every minute a technician is late* - hence the slogan "If there's any delay, it's you we pay!™"
We often run specials for free estimates, so keep watching our ads and Web site for deals that save you even more money!
*Up to $300
- Q: Are parts and labor included in your pricing?
A: Yes, a total price will be given before the project is started and will include all the labor and material for the particular task that has been diagnosed by the plumber. The StraightForward Pricing™ will not depend upon who the plumber is or how fast they may or may not be.
- Q: What is your hourly rate?
A: We do not charge by the hour, we charge by the job, which saves you money.
- Q: Why do you charge by the job and not by the hour?
A: We have found that charging by the job is more efficient. That way you receive one price regardless of how long the job takes. It will not depend upon who the plumber is or how fast they may or may not be. You will know how much the final bill will be before we begin working. This will allow you to know the total price up front, with no surprises at the end of the job.
- Q: Why do you have a service charge? I already know what the problem is.
A: We can appreciate that you have looked at your system and that you feel you have properly diagnosed the problem. We have trained professional plumbers that may find something a homeowner overlooks that ends up saving the homeowner money by discovering a small problem that would have grown into a major problem with major costs if gone undetected and not repaired. One of the many benefits of utilizing our company is that we have ongoing training for our plumbers to ensure that they are on top of the latest technology and safety guidelines to ensure the safety of your home and family. We feel our service fee is a small amount compared to the value of having a skilled plumber sent to your house and offering you 100% satisfaction.
- Q: Why can't you bill me? Why must I pay at the time of service?
A: Billing causes increased expenses and increased overhead. If we were to bill you, our rates would have to be substantially higher. We have decided to continue offering you our highest level of service at the lowest prices possible by collecting at the time of service. Remember, we offer 100% satisfaction. If you are not 100% satisfied with our service, you won't pay until we make you happy.
We have developed a billing procedure with several credit card companies. We complete the service and take your credit card number today, and the credit card company will send you a bill. We also except most other forms of payment.
