Residential Service Plumber

Primary responsibilities:

• Install/replace/repair fixtures and water heaters
• Install/replace/repair drain and sewer
• Install/replace/repair plumbing components
• Emergency calls and after hour work
• Ongoing training and certifications
• Problem resolution
• Ensuring quality work and cleanliness
• Maintain customer loyalty
• Communication with team members both internally and externally (other trade partners)
• Attend regular team meetings to pursue innovative ideas for a progressive and bright future
• Maintain clear and concise communication with customers
• Maintain clean driving record
• Obey, teach and enforce the Benjamin Franklin Plumbing Code of Ethics, Team Rules and Team Philosophy

Requirements

• 5 years service plumbing experience required
• Drug free
• Felony free
• Team player
• Professional attitude
• Strong interpersonal communication skills
• Pro-active thinker
• Longevity on job
• Well groomed
• Clean driving record

Apply

Client Care Representative

Primary Responsibilities

• Answer incoming client telephone calls
• Ensure that each call is answered before the third ring and that the approved company greeting and script is followed
• Assist with the supervision and dispatching of all scheduled service and maintenance calls to ensure maximum efficiency of scheduling
• Notify clients about scheduled time windows and rescheduling
• Debrief plumbers after each call
• Obey, teach and enforce the Benjamin Franklin Code of Ethics, Team Rules and Team Philosophy

Apply

Dispatcher

Primary Responsibilities

• Dispatch all service calls to ensure maximum scheduling efficiency
• Manage the dispatch board to keep field personnel on the move
• Notify clients about scheduled time windows and rescheduling
• Communicate with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to the plumbers
• Adhere to the Dispatching for Profits Priority Service Schedule, including the 10-28 dispatching system
• Share responsibility to ensure that all plumbers arrive at their designated appointments ON TIME
• Obey, teach and enforce the Benjamin Franklin Plumbing Code of Ethics, Team Rules and Team Philosophy

Apply