Privacy Policy

Introduction

Ben Franklin Plumbing of Phoenix ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

• Name
• Phone number
• Email address
• Service address

Automatically Collected Information

• IP address
• Browser type
• Pages visited on our website
• Cookies and usage data

How We Use Your Information

We use your information to:

• Provide and manage our services
• Schedule and confirm appointments
• Send service-related communications
• Improve our website and customer experience
• Send promotional communications (if you opt in)

Text Messaging & SMS Communications

If you opt in to receive SMS/text messages from Ben Franklin Plumbing of Phoenix, you may receive messages including:

• Appointment reminders and confirmations
• Dispatch notifications
• Service updates
• Customer satisfaction surveys
• Promotional offers

Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP. For assistance, reply HELP or contact us at info@benfranklinplumbingaz.com.

Consent to receive SMS messages is not a condition of purchase.

Sharing of Information

Ben Franklin Plumbing of Phoenix does not sell, rent, or share your personal information or SMS consent with third parties for marketing purposes.

We may share information with trusted service providers who assist us in operating our business, provided they agree to keep your information confidential.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

You can modify your browser settings to decline cookies if you prefer.

Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Your Rights and Choices

You have the right to:

• Opt out of marketing communications
• Request access to your personal data
• Request correction or deletion of your data (where applicable)

To make a request, contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

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