Our punctual promise to you…
It is our policy to be punctual to every service call within the time frame provided. We will arrive at a customer’s home within the appointment window that is promised by our Customer Service Representative.
Our $5 per minute guarantee states that we will arrive at the customer’s home within the appointment window, and provided they have work done, we will pay them $5 per minute up to $300. The customer must be available to answer the telephone in order for our plumber to be dispatched to their home and for the $5 minute guarantee to be valid. If the customer does not answer the phone, then their service call will be suspended until they notify us. This event voids the $5 per minute guarantee and it will no longer be applicable for this service call.
We have many flexible appointment options available. Contact us to schedule an appointment that fits your needs.
- First and foremost we respect our customer's time. "If there's any delay, it's you we pay."™
We are forthright and truthful in our dealings with customers, employees, vendors, and other stakeholders. We keep our promises.
We adhere to all laws, regulations and ordinances that pertain to the plumbing industry as prescribed by federal, state, municipal and county governments. We practice proper financial and accounting procedures in accordance with all laws governing a privately held business.
We service, repair, and replace plumbing systems and parts in strict accordance with the highest industry standards.
We maintain a clean, safe, respectable and reputable place of business that reflects the high standards of the Benjamin Franklin Plumbing brand.
We support each member of the team to strengthen the brand and build successful long-term relationships.
We maintain the highest quality customer service to encourage repeat business and enduring relationships with our customers.
We treat our customers, fellow employees and other industry professionals with the utmost respect.
We show the utmost respect for the sanctity of our customer's homes and their privacy.
We value fair competition. We advertise, promote and market our brand fairly and accurately and in a manner that reflects the high standards of the Benjamin Franklin Plumbing brand.